Jorge Rodriguez

Salesforce Administrator

• Serve as the primary Salesforce Administrator for 200+ users, overseeing system architecture, user settings, integrated apps, and managing data integrity.
• Design and create solutions via Lightning App Builder, Custom Objects, Custom Fields, Page Layouts, Approval Processes, Record Types, Actions, Reports and Dashboards.
• Develop automated solutions using Flows, Validation Rules, and Formulas, reducing manual data entry across multiple objects, triggering email notifications, and text message confirmations and reminders.
• Create and manage data collection forms using FormAssembly, integrating them with Salesforce to capture leads, report illegal activity, request training and classes, and to determine loan eligibility.
• Provide technical support and troubleshoot user-reported issues with timely and efficient resolution of support tickets, in addition to conducting user training sessions on Salesforce functionality and best practices.
• Management of users by customizing user experience, managing profiles, permission sets, roles and groups.
• Responsible for proactively undertaking regular process and business analysis to improve the efficiency of business operations.
• Integrate and customize Salesforce with third-party applications/systems through managed and unmanaged packages.
• ​​Ensure data quality and integrity by implementing data cleansing practices, setting data quality standards, and monitoring data to provide accurate, complete, consistent, and up-to-date data within the org.

Functional Developer | Business Consultant

• Collaborated with stakeholders to gather business requirements and translated to optimal customized solutions within the Salesforce platform with expertise in Service Cloud, Sales Cloud, and Field Service Lightning.
• Designed, built, and tested Salesforce customized solutions for complex business processes using automation tools including Flows, Process Builder, Approval Processes, Workflow Rules, Validation Rules and Lightning App Builder.
• Conducted configurations via Lightning App Builder, Custom Objects, Custom Fields, Page Layouts, Approval Processes, Record Types, Actions, Custom Settings, Mobile Administration, Reports and Dashboards.
• Extracted, transformed and loaded data to and from Salesforce to ensure data quality and integrity using SOQL, Data Loader, Data Import Wizard and Workbench.
• Maintained user setup and deactivation including all aspects of Salesforce system security using license management, profiles, roles, public groups, sharing rules, and permission sets.
• Triaging, debugging, and fixing of production issues as well as release bugs including providing support with efficient responses and solutions to complex user inquiries/issues.
• Management of sandbox environments including planning, coordinating, and performing deployments through all Salesforce environments and into production.
• ​​​​Designed training materials and conducted end-user training sessions as well as one-on-one assistance for guidance and support.
• Managed the creation of user stories along with specifications and technical requirements within Jira.
• Utilized Agile-based development and methodologies.

Software Engineer

• Participated in Orchard Training with emphasis in Salesforce for 90 days.
• Developed Apex Triggers, Handler Classes and Test Classes for Standard and Custom Objects.
• Practiced and implemented Agile methodologies.
• Collaborated with team members to teach certain Java and Javascript concepts.

Buyer | Account Executive

• Oversaw local, national, and international grower, supplier, direct retail and food service accounts.
• Generated new business through sourcing of own sales leads and converting into valuable customers that contributed to a company best of 1.5 million dollars in gross sales in 2015.
• Surpassed sales goals by 10% in 2015, and 16% in 2016.
• Organized, aligned, and tracked all shipments of commodities from suppliers to customers with a punctual delivery success rate of over 95%.

Corporate, Affinity, & Soccer Sales Representative

• Built relationships, and assisted in maximizing ROI through strategic business solutions and specific marketing plans within the Dallas-Fort Worth corporate community.
• Spearheaded trade shows through the Dallas-Fort Worth metroplex to help build brand awareness and execute sales campaigns.
• Top 25% of sales representatives in ticket sales within all of Major League Soccer.
• Executed sales campaigns within Hispanic points of sale that contributed to an increase of 30% in group business revenue.

Sales Trainee

• Created strategic sales promotions and campaigns to sell season, mini plan, group, and premium ticket inventory for seven different MLS clubs and markets.
• Contacted 120+ prospective clients and built relationships thru cold calling and e-mail on a daily basis.
• Delivered top quality customer service to clients by consulting and evaluating their needs and determining best options.
• Facilitated improvisational and motivational group exercises that communicated sales principles and helped peers feel more comfortable in the working environment.

University of Arizona

Minor in Business Administration

Universidad de Alcalá

Study Abroad Program, Minor in Spanish